ORDERS PROCEDURES

For your protection we have set the following additional procedures for all International Orders:

1. We accept Visa, Master Card, American Express and Discover cards. Paypal, Cashiers Check or wire transfer (e-mail for instructions) in US funds only.

2. International customers are responsible for all duties, taxes, and customs fees in their countries.

3. Due to high risk and/or shipping costs, Tennisplaza.com does not ship to some countries. When you fill in your billing address, if your country is not on the pull down menu then we do not ship there.

4. Because of the high cost of shipping, we do not ship heavy court equipment or balls internationally.

5. We do not ship any orders over $500.00 internationally to a new customers.

6. We do not ship any orders with a US bill- to address to an international address.

7. For the fastest most economical service we use UPS, USPS and local carriers on most orders.

8. Since we are unable to verify credit card billing addresses with foreign banks, for your protection as well as ours, we will need the following information faxed (305-234-9344) or e-mailed (info@tennisplaza.com) as an attachment:

NOTE: This procedure is only for your first time order from Tennisplaza.com

a. Front and back copy of credit card to be used.
b. A photo identification that contains a signature and matches the first and last name on the card being used.
c. You don't need to send this information again as long as you use the same credit card, unless your card has expired

9. We will hold your order up to 7 days to receive the above information. If we do not have the information on file or have received it we will cancel your order after 7 days.

We understand that some of these procedures might be restrictive, but due to the high risk of fraud with international orders we have had to implement these procedures. Tennisplaza.com reserves the right to hold up or refuse to ship any International order it deems fraudulent.
We only ship to countries available on the pull down menu when you fill in your shipping address

INTERNATIONAL SHIPPING & HANDLING RATES

For the fastest and most economical service, we use UPS, USPS and local carriers. If you have any questions regarding shipping to your country, just send us an e-mail at info@tennisplaza.com. International customers are responsible for all duties, taxes, and customs fees. We have a $500.00 maximum amount order limit for a new international customer. Due to unreliable shipping or fraud, Tennisplaza.com reserves the right to restrict shipment to any country at our discretion.

SHIPMENT TRACKING INFORMATION

As always, if you have any questions or concerns, we will be happy to help out. You can email us at info@tennisplaza.com or call us at (305) 234-9375